Request for Return

Request for Return and Support Women-Owned Business

We're sorry to hear your recent purchase didn't meet your expectations. As a small business run by women, your satisfaction means the world to us. Let's make your return experience as smooth as possible.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

Here's how you can start the return process:

  1. Log in to your account:
  2. In the Email field, enter your email address, and then click Continue.
  3.  In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter a six-digit verification code.
  5. Click the order that you want to submit the return for.
  6. If your order has more than one item, then select the items that you want to return.
  7. Select a return reason and add a note for the store.
  8. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Your support has a big impact:

1. Spread the Word: Share your experience with friends and family.

2. Feedback Helps:** Let us know how we can improve.

3. Stay Connected: Follow us on social media for updates.

What's Next:

After you request a return:

1. Return Number: We'll send you a FULLY PAID shipping label.

2. Pack and Ship: Package the item and include the print and drop off at UPS or USPS store.

3. Refund Process: Once we get the item back, we'll start the refund process.

Contact Us:

For any questions or assistance, reach us at 

Thank you for supporting our business. We're here to make this right for you.

Kalas Couture Team